1Digital® Agency reviews

1709732963

Areen M

google

It's unfortunate this client feels this way, we bent over backwards to try to accommodate this person, but he breached his contract for 6 months with us and didn't pay his bills. So it's unfortunate we have a disgruntled client, but this individual didn't honor his contractual agreement or pay his bills.

1709905799

1

In September 2022, my journey into e-commerce hell began when I chose 1Digital Agency to build our BigCommerce site. Seduced by their reasonable pricing and promises to meet my detailed requirements, I expected professionalism and efficiency. What followed was nothing short of a nightmare. Mismanagement from Day One: The project kicked off with a glaring red flag—their project manager was utterly clueless about our meticulously detailed requirements. This lack of communication from the sales team set the tone for the entire project. A Black Hole of Time and Money: The project, which was supposed to take 2-3 months, dragged on with no end in sight. The design team's incompetence was so profound that I was compelled to hire an external designer to show them what a professional site should look like. $10,000 vanished into the abyss of designing a homepage alone, a testament to their reckless disregard for budget and timelines. Lack of Accountability and Skill: As the project meandered through its eighth month without substantial progress, it became evident that 1Digital was more interested in racking up billable hours than delivering results. Their overseas developers, disconnected from our objectives, and local team, adept at saying "we can't do that," formed a symphony of ineptitude. Empty Promises and Ultimatums: When I finally demanded intervention from higher-ups, the CEO’s promises were as empty as the progress reports. The switch to a fixed-cost contract and assurances of priority were mere placations. As deadlines became a joke, our project was relegated to the back burner, further delayed by their abysmal prioritization and execution. A Complete Breach of Trust: Fast forward to January 2024, 1Digital demanded the final payment without fulfilling their contractual obligations or providing a functioning site. Their refusal to offer the standard 30-day bug fixes post-launch was the final straw, breaching our contract and eroding any remaining trust. Legal Woes and a Warning: Our relationship with 1Digital Agency has now devolved into a legal battle, a path I never wished to take. But it's a necessary step to prevent this unscrupulous company from inflicting similar harm on others. Do Not Make Our Mistake: I implore any small or medium-sized business looking to venture into e-commerce to steer clear of 1Digital Agency. Their operation, plagued by mismanagement, incompetence, and a blatant disregard for client success, is a recipe for disaster. Let our experience be a warning: choosing 1Digital Agency could spell the ruin of your e-commerce dreams.

1614356056

Johnny Kwon

google

Thank you, Johnny, for the terrific review! It always makes our day to get a review that highlights our strengths. Thank you for being an amazing client!

1614358853

5

1Digitial is comprised of a group of professionals striving to help educate and accommodate you through your journey to improve your SEO. We worked primarily with Shawn and Natalie. They were incredibly responsive and patient when working with my shortcomings. I'm grateful for their help. They were transparent - it was very clear as to what they were working on.

1512664252

Michael Jipson

google

Dear Michael, Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you are pleased with the recent upgrade to your ecommerce website. Our team at 1DIGITAL AGENCY in Philadelphia takes great pride in providing prompt and efficient services to our valued customers like you. We appreciate your kind words about Joe and our team's responsiveness and attention to detail. We always strive to address all issues listed in our quotes to ensure a successful and satisfactory outcome for our clients. Your feedback means a lot to us and we will continue to work hard to exceed your expectations. Thank you for choosing 1DIGITAL AGENCY for your ecommerce needs. We look forward to working with you again in the future. Best regards, 1DIGITAL AGENCY Team

1707276144

5

Very pleased with the way Joe and his team handled our ecommerce website upgrade. Always responded promptly to my questions and addressed all of the issues that were listed in the quote.

1457037460

BeforeThe IDos

google

Dear BeforeThe, Thank you for taking the time to leave such a positive review for 1DIGITAL AGENCY in Philadelphia. We are thrilled to hear that you had a great experience working with our team, especially Dan, Jake, Joe, and Roy. We are glad that the move from Volusion to Bigcommerce was worth it and that you are satisfied with the customized design for your industry. We appreciate your continued trust in our services and look forward to working with you in the future. Your kind words and recommendations mean a lot to us and we will strive to maintain the same level of excellence for all our clients. Thank you again for choosing 1DIGITAL AGENCY for your e-commerce needs. We wish you all the best with your business. Sincerely, 1DIGITAL AGENCY Team

1707276433

5

Kudos to Dan and his team for helping us move our ecommerce site from Volusion to Bigcommerce. The move was well worth it! And the design we customized is just perfect for our industry. Have used this great team many times thus far and will continue to in the future. Thank you Dan, Jake, Joe and Roy ;0)

1713552913

David Fuchs

google

5

Sam Mitchell is the utmost professional and was a pleasure to work with. Highly recommended.